Shipping Information
Shipping Policy
At Nanalinen, our goal is to provide reliable and transparent shipping options for our customers.
Our primary market is the United States, although we may also ship to other destinations when those locations are available at checkout.
We aim to clearly communicate:
- Order processing times;
- Estimated shipping and delivery times;
- Shipping costs; and
- Available shipping options
before you complete your purchase.
Order Processing & Shipping Times
The estimated time to receive your order consists of two separate stages:
- Processing Time: 3–7 business days
- Estimated Delivery Time: 14–20 business days after shipment
Processing time and transit time are calculated separately.
Processing generally begins after:
- Your order has been successfully submitted; and
- Your payment has been authorized or confirmed.
Delivery time begins once your package has been transferred to the applicable shipping carrier.
For orders containing multiple items, processing time may depend on the item that requires the longest preparation period.
All shipping and delivery timeframes are estimates unless expressly stated otherwise.
Actual delivery times may be affected by factors including:
- Carrier delays;
- Weekends and holidays;
- Severe weather;
- Incorrect or incomplete shipping addresses;
- Customs procedures, when applicable;
- High-volume shopping periods;
- Transportation disruptions; and
- Other circumstances outside our reasonable control.
Shipping Time Requirements
Nanalinen intends to ship orders within the timeframe communicated to you.
Under applicable U.S. federal requirements, sellers must have a reasonable basis for any stated shipping timeframe.
If no shipping timeframe is provided, applicable federal rules generally require the seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.
Please note that this requirement concerns when an order is shipped, not a guarantee that an order will be delivered within 30 days.
If we determine that we cannot ship your order within the applicable promised timeframe, we will provide notice and, where required by law, give you the opportunity to:
- Agree to the revised shipping timeframe; or
- Cancel the affected order and receive a refund.
Shipping Costs
Our current shipping options may include:
Standard Shipping
$4.99 USD
Priority Shipping
$9.99 USD
Free Shipping
Available on eligible orders over $59.99 USD
Shipping rates and available options may vary depending on:
- Delivery destination;
- Order value;
- Package size or weight;
- Available carrier services; and
- Other applicable shipping conditions.
The shipping charge applicable to your order will be displayed at checkout before you submit your order.
Any optional paid shipping service will only be added when selected by you during checkout.
Shipping Carriers & Logistics Partners
Depending on the destination, availability, and applicable logistics arrangements, orders may be handled by carriers or logistics providers including:
- 4PX;
- YunExpress;
- Wanb Express;
- UBI; and
- Other local or international carriers as necessary.
We may use different carriers depending on the circumstances of a particular shipment.
We cannot guarantee that a specific carrier will be used for every order.
For some international shipments, one carrier may handle the initial portion of the shipment while another local carrier completes final delivery.
Order Processing
Once your order has been processed and shipped, you will generally receive a shipping confirmation email containing available tracking information.
Please carefully review your shipping address before submitting your order.
An incorrect or incomplete address may result in:
- Delivery delays;
- Failed delivery;
- Returned packages; or
- Additional shipping costs.
If you notice an error after placing your order, please contact us as soon as possible:
If your order has not yet been processed or shipped, we will make reasonable efforts to update the shipping information.
However, we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a carrier.
Tracking Your Order
When tracking is available, we will provide a tracking number or tracking link after your order ships.
Tracking information will generally be sent to the email address associated with your order.
Please note that tracking information may not update immediately after shipment.
Depending on the carrier, it may take several hours or business days for tracking information to appear in the carrier's system.
If you have not received tracking information within 5 business days after receiving your shipping confirmation, please contact:
Why Does My Tracking Say “No Information Available”?
Tracking information may not appear immediately after a shipping label is created or after a package begins moving through the logistics network.
In some cases, the carrier may need additional time to:
- Register the package;
- Scan the shipment;
- Update transportation information; or
- Display the next stage of delivery.
We recommend checking your tracking information again after a reasonable period.
A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.
When supported by the applicable carrier, you may also use third-party tracking services such as 17TRACK with your tracking number.
Sales Tax, Customs Duties & Additional Charges
For orders shipped within the United States, applicable sales taxes may be calculated based on factors such as:
- Your shipping destination;
- Applicable state and local tax requirements;
- The products included in your order; and
- Other relevant tax rules.
Any tax collected directly by Nanalinen will be displayed during checkout where applicable.
For shipments involving international transportation, customs duties, import taxes, brokerage fees, or other government or carrier charges may apply depending on the destination and circumstances of the shipment.
Where such charges are collected directly by Nanalinen, they will be disclosed during checkout where applicable.
Charges imposed independently by customs authorities, carriers, financial institutions, or other third parties may be governed by their own rules.
Shipping Delays
We make reasonable efforts to meet the shipping estimates provided to our customers.
However, delays may occasionally occur because of circumstances outside our reasonable control, including:
- Carrier delays;
- Customs procedures;
- Transportation or logistics disruptions;
- Incorrect or incomplete addresses;
- Severe weather;
- Holidays;
- High-volume shopping periods; or
- Other unexpected transportation events.
If your order has not shipped within the timeframe communicated to you, please contact:
Where required by applicable law, we will provide appropriate notice and available options regarding a delayed shipment.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Before submitting your purchase, please verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number, if applicable;
- City;
- State;
- ZIP Code; and
- Any other information required for successful delivery.
If you notice an address error after placing your order, contact us as soon as possible:
We will make reasonable efforts to update the address if your order has not yet been processed or shipped.
Once a package has been transferred to a carrier, changes may no longer be possible.
Additional costs resulting from an incorrect address provided by the customer may be handled according to the circumstances and our applicable policies.
Package Returned to Sender
A package may be returned to us or another designated facility for reasons including:
- An incorrect or incomplete address;
- An unsuccessful delivery attempt;
- The package not being collected;
- The recipient refusing delivery; or
- Other carrier-related reasons.
If tracking indicates that your package has been returned to sender, please contact:
We will review the circumstances and advise you of the available next steps.
Additional shipping charges may apply to a reshipment when the return was caused by incorrect information provided by the customer or failure to collect the package.
Package Marked Delivered but Not Received
If your tracking information shows that your package was delivered but you cannot locate it, we recommend first checking:
- Your mailbox;
- Your front door, porch, or other secure delivery areas;
- Apartment reception or mailroom areas;
- Other members of your household;
- Neighbors, when appropriate; and
- Any delivery notice provided by the carrier.
You may also wish to contact the carrier directly for additional delivery information.
If you still cannot locate your package, contact us at:
Please provide your order number and tracking information so we can help review the situation.
Lost Packages
If tracking information indicates that a package may be lost in transit, please contact:
We may review the shipment information and, where appropriate, contact or coordinate with the applicable carrier or logistics provider.
The available resolution will depend on:
- The carrier's investigation;
- Tracking information;
- The circumstances of the shipment;
- Our applicable policies; and
- Any rights available under applicable law.
Damaged Packages
If your package arrives visibly damaged, please contact our customer service team as soon as reasonably possible.
When appropriate, please retain:
- The product;
- Original packaging;
- Shipping labels;
- Delivery information; and
- Photos showing the damage.
You may be asked to provide photos or other reasonable information so that we can review the issue.
Contact:
Refused or Unclaimed Packages
Refusing delivery or failing to collect a package does not automatically qualify as a completed product return or cancellation.
If you wish to return an item, please follow the procedures stated in our:
Return & Refund Policy
Before intentionally refusing a shipment, we recommend contacting customer service:
This allows us to provide the appropriate instructions and helps reduce the risk of delays or problems with your return.
Changing or Canceling an Order
If you need to change or cancel an order, contact us as soon as possible:
We will make reasonable efforts to accommodate your request if the order has not yet entered processing or shipment.
However, once fulfillment has begun or the order has been transferred to a carrier, cancellation or modification may no longer be possible.
If the order has already shipped, our Return & Refund Policy will generally apply.
Multiple Packages
Orders containing multiple items may occasionally be shipped in separate packages.
If this occurs:
- Packages may arrive on different dates;
- Separate tracking numbers may be provided; and
- One package arriving before another does not necessarily mean that an item is missing.
Please review all available tracking information before contacting customer service regarding a potentially missing item.
Business Days
Unless otherwise stated, references to business days generally exclude:
- Saturdays;
- Sundays; and
- U.S. federal holidays.
Carrier operating schedules may differ.
Important Shipping Information
Before placing an order, please remember:
- Verify your shipping address and contact information carefully.
- Processing time and shipping time are separate.
- Our standard processing time is generally 3–7 business days.
- Estimated delivery after shipment is generally 14–20 business days.
- Shipping options and costs shown at checkout are the options applicable to your order.
- Standard Shipping is currently $4.99 USD.
- Priority Shipping is currently $9.99 USD.
- Eligible orders over $59.99 USD may qualify for free shipping.
- Delivery dates are estimates unless expressly guaranteed.
- Once an order has shipped, carrier delays may occur outside our reasonable control.
Contact Us
Thank you for choosing Nanalinen.
For questions regarding:
- Shipping;
- Processing times;
- Delivery estimates;
- Tracking information;
- Shipping addresses;
- Delayed packages; or
- Order status,
please contact our customer service team:
Email:
service@nanalinen.com
Please include your order number whenever possible so we can assist you more efficiently.
— Nanalinen Customer Support Team