Payment Policy

WHAT PAYMENT METHODS DO YOU ACCEPT?

Nanalinen offers several secure and convenient payment methods to make online shopping simple and flexible.

The payment methods actually available for your order will be displayed at checkout and may vary depending on:

  • Your device;
  • Your bank or card issuer;
  • Your location;
  • Your order amount;
  • Your eligibility; and
  • The payment provider used for the transaction.

Available payment methods may include:

  • PayPal
  • Klarna
  • Visa
  • Mastercard
  • Other eligible credit or debit cards displayed at checkout
  • Apple Pay
  • Google Pay

The payment methods displayed at checkout at the time of purchase are the options available for your transaction.

PAYING WITH PAYPAL

If you select PayPal, you may be redirected to PayPal's secure payment environment to complete your transaction.

You can sign in to your PayPal account and follow the instructions provided.

When available, PayPal may also allow eligible customers to complete a card payment without creating or using a PayPal account.

The availability of this option is determined directly by PayPal and may vary depending on the customer, device, location, and transaction.

Please review the information displayed by PayPal before confirming your payment.

PAYING BY CREDIT OR DEBIT CARD

We accept eligible payment cards displayed at checkout, including:

  • Visa
  • Mastercard
  • Other eligible credit or debit cards supported by our payment processor.

Transactions are processed through third-party payment service providers.

When payment card information is processed directly by an external payment provider, Nanalinen generally does not receive or store your complete card number or CVV/CVC security code.

Your bank, card issuer, or payment provider may require additional verification before approving a transaction.

Verification methods may include:

  • A security code;
  • Confirmation through a banking application;
  • A one-time verification code;
  • Device verification;
  • Biometric authentication; or
  • Another security method provided by your financial institution.

PAYING WITH KLARNA

When Klarna is available for your order, you may select it during checkout.

Depending on your eligibility and the options offered by Klarna, available payment methods may include:

  • Pay Now
  • Pay Later
  • Pay in Installments
  • Other options provided directly by Klarna.

Availability, approval, payment schedules, fees, eligibility requirements, and other applicable terms are determined by Klarna and will be displayed before you confirm the transaction.

Nanalinen does not control Klarna's eligibility or approval decisions.

Please review Klarna's terms carefully before selecting a Klarna payment option.

APPLE PAY & GOOGLE PAY

If Apple Pay or Google Pay is available on your device and appears during checkout, you may use it to complete your order using an eligible payment method connected to your account.

Before authorizing your payment, please verify:

  • The total order amount;
  • Your shipping address;
  • Your billing information, where applicable; and
  • The selected payment method.

Availability may depend on:

  • Your device;
  • Your browser;
  • Your bank or card issuer;
  • Your account settings; and
  • The payment method connected to the service.

WHAT CURRENCY WILL I BE CHARGED IN?

For the Nanalinen U.S. store, prices and transactions are generally displayed in:

U.S. Dollars ($ / USD)

Before submitting your order, the total amount payable will be displayed at checkout.

Depending on your order and location, the total may include:

  • Product prices;
  • Applicable sales taxes;
  • Shipping charges;
  • Promotional discounts; and
  • Other applicable charges disclosed before payment.

If your bank account or payment method uses a currency other than U.S. Dollars, your bank or payment provider may apply:

  • Its own currency conversion rate; and
  • Foreign transaction or currency conversion fees.

These fees are generally determined by your bank or payment provider and are not controlled by Nanalinen.

Please review the final order total before submitting payment.

DO YOU OFFER INSTALLMENT PAYMENTS?

Installment or deferred-payment options may be available through Klarna when displayed at checkout.

Eligibility may depend on factors including:

  • Customer eligibility;
  • Order amount;
  • Klarna's review process;
  • The selected payment method; and
  • Terms applicable to the transaction.

When available, Klarna will provide applicable information before you confirm the payment, which may include:

  • Number of payments;
  • Amount of each payment;
  • Payment due dates;
  • Applicable fees or interest, if any; and
  • Other terms and conditions.

Nanalinen does not guarantee that an installment-payment option will be available or approved for every order.

HOW CAN I CHANGE MY ORDER?

If you notice an error after receiving your order confirmation email, please contact us as soon as possible:

service@nanalinen.com

If your order has not yet entered processing or shipment, we will make reasonable efforts to accommodate your request.

Depending on the status of your order, you may be able to request changes to:

  • The product;
  • Size;
  • Color;
  • Quantity; or
  • Shipping address.

Once an order has entered fulfillment, been prepared for shipment, or been transferred to a carrier, changes may no longer be possible.

If your order has already shipped, our Return & Refund Policy will generally apply.

Nothing in this policy limits any non-waivable consumer rights available under applicable U.S. federal or state law.

WHAT IF I DON'T RECEIVE MY ORDER CONFIRMATION EMAIL?

After successfully submitting your order, you should normally receive an order confirmation email.

If you cannot find it:

  1. Check your Spam or Junk folder.
  2. Make sure the email address entered during checkout is correct.
  3. If you created a Nanalinen customer account, review your order history.
  4. Contact customer service at:

service@nanalinen.com

When contacting us, please provide, when possible:

  • Your name;
  • The email address used for the order; and
  • Details relating to your purchase.

Our team will help you review the status of your order.

Please note that an order confirmation generally means we have received your order request. Final fulfillment may remain subject to payment verification, product availability, fraud-prevention review, and other applicable order requirements.

PAYMENT SECURITY

Nanalinen uses third-party payment service providers to process online transactions.

Your bank, card issuer, digital-wallet provider, or payment processor may require additional security verification before approving a payment.

Depending on the payment method, verification may include:

  • Confirmation through a banking application;
  • A security code;
  • A one-time verification code;
  • Confirmation on your device;
  • Fingerprint verification;
  • Facial recognition; or
  • Other multi-factor authentication methods.

These security measures are determined by the applicable financial institution or payment provider.

Unlike the European Union, U.S. online payments are not generally subject to the EU PSD2 Strong Customer Authentication (SCA) framework. However, payment providers and financial institutions may still use their own fraud-prevention and authentication requirements.

For your security, never send us the following information by email:

  • Your complete credit or debit card number;
  • Your CVV/CVC security code;
  • Your PIN;
  • Your online banking password;
  • One-time authentication codes; or
  • Other confidential banking credentials.

PROMOTIONAL CODES

If you have a valid promotional code, you may enter it in the designated field during checkout.

After entering the code, select:

APPLY

Before submitting your order, verify that the discount has been applied to your order total.

Promotional codes may be subject to conditions including:

  • Expiration dates;
  • Minimum purchase requirements;
  • Eligible products or collections;
  • Usage limits;
  • Customer eligibility requirements;
  • Geographic restrictions; and
  • Other conditions stated in the applicable promotion.

Unless otherwise stated, certain promotional codes may not be combined with other offers or discounts.

The applicable promotional terms will govern each offer.

PAYMENT AUTHORIZATIONS

When you submit a payment, your bank or payment provider may place a temporary authorization on your account.

A temporary authorization or pending transaction does not necessarily mean that the payment has been permanently charged.

If a transaction is:

  • Declined;
  • Canceled;
  • Unsuccessful; or
  • Not completed,

the temporary authorization may remain visible for a period of time before your bank releases it.

The timing of the release is determined by your bank or payment provider.

If you have questions about a pending authorization, please contact your financial institution.

PAYMENT ISSUES

If your payment cannot be completed, try the following steps:

1. Check Your Payment Information

Make sure the information entered is correct, including:

  • Card information;
  • Billing address;
  • Name; and
  • Other information requested during checkout.

2. Complete Any Required Security Verification

Your bank or payment provider may ask you to verify the transaction through:

  • A banking app;
  • A security code;
  • A text or email verification;
  • Device confirmation; or
  • Another authentication method.

3. Contact Your Bank or Payment Provider

A payment may be declined for reasons including:

  • Security controls;
  • Insufficient available funds or credit;
  • Transaction limits;
  • Incorrect billing information;
  • Fraud-prevention checks;
  • International transaction restrictions; or
  • Additional verification requirements.

Nanalinen may not receive detailed information explaining why a financial institution declined a payment.

4. Try Another Available Payment Method

If multiple payment options are displayed at checkout, you may try another available payment method.

5. Avoid Repeated Payment Attempts

Multiple payment attempts within a short period may result in:

  • Temporary authorizations;
  • Pending transactions;
  • Additional fraud-prevention checks; or
  • Temporary security restrictions.

If a payment continues to fail, consider contacting your bank or payment provider before trying again.

WHAT IF I SEE A CHARGE I DON'T RECOGNIZE?

If you notice a payment associated with Nanalinen that you do not recognize, please:

  1. Review recent orders placed by you or members of your household.
  2. Check whether the transaction is still listed as pending.
  3. Contact us at service@nanalinen.com so we can review available order information.
  4. Contact your bank, card issuer, or payment provider promptly if you believe the transaction is unauthorized.

Customers who pay by credit card may also have certain billing-dispute rights under applicable federal law.

Contact your card issuer promptly if you believe a charge is incorrect or unauthorized.

IMPORTANT PAYMENT INFORMATION

Please remember:

  1. The payment methods shown at checkout are the payment options available for your specific order.
  2. Prices on the Nanalinen U.S. store are generally displayed in U.S. Dollars (USD).
  3. Review your product price, shipping charges, applicable taxes, discounts, and final order total before submitting your payment.
  4. A payment method appearing at checkout does not guarantee approval by the bank or payment provider.
  5. Klarna and other third-party payment providers determine their own eligibility and approval requirements.
  6. Temporary payment authorizations may appear even when a transaction is not completed.
  7. Never send confidential card or banking credentials to Nanalinen by email.

CONTACT US

For questions regarding:

  • Payments;
  • Transactions;
  • Orders;
  • Promotional codes;
  • Payment authorization; or
  • Payment problems,

please contact our customer service team:

Email:
service@nanalinen.com

When contacting us, please provide your order number whenever possible.

For your security, do not send your complete card number, CVV/CVC, PIN, password, or authentication code by email.

— Nanalinen Customer Support Team