Return & Refund Policy
Return & Refund Policy
We hope you are satisfied with your purchase from Nanalinen.
If an item does not meet your expectations, you may request a return in accordance with the terms below.
Nanalinen offers a voluntary return period of up to 30 days after delivery for eligible items.
This Return & Refund Policy does not limit any rights or remedies that may be available to you under applicable U.S. federal or state law.
Please review this policy carefully before making a purchase.
30-Day Return Policy
Eligible items may be returned within 30 days after delivery.
To qualify for a standard return, the item generally must:
- Be unused;
- Be unworn;
- Be unwashed;
- Be in its original condition;
- Include original tags, accessories, and packaging where reasonably possible; and
- Be accompanied by your order number or other valid proof of purchase.
Items that show signs of wear, washing, alteration, misuse, or damage caused after delivery may not qualify for a standard return.
Nothing in this section limits any rights you may have under applicable law for damaged, defective, incorrect, or misrepresented products.
No General Federal Cooling-Off Period for Online Purchases
Nanalinen's 30-day return period is a voluntary store policy.
For purchases made entirely online, U.S. federal law generally does not provide a universal 14-day or three-day right to cancel an order simply because a customer changes their mind.
Certain state laws or other specific legal protections may provide additional rights depending on the circumstances.
Where applicable law provides you with rights beyond this policy, those rights will not be limited by this Return & Refund Policy.
Order Cancellations
If you would like to cancel or modify an order before shipment, please contact us as soon as possible:
If your order has not yet entered processing or fulfillment, we will make reasonable efforts to accommodate your request.
However, we cannot guarantee that an order can be changed or canceled once processing has begun.
Once an order has been prepared for shipment or transferred to a carrier, cancellation or modification may no longer be possible.
If your order has already shipped, you may request a return under the terms of this Return & Refund Policy.
Customized or Personalized Items
Items that are:
- Personalized;
- Customized;
- Made to your specifications; or
- Otherwise specially produced for you
may not be eligible for return due solely to a change of mind, where this limitation is disclosed before purchase.
However, if a customized or personalized product arrives:
- Damaged;
- Defective;
- Incorrect; or
- Materially different from what you ordered,
please contact us so that we can review the issue and provide an appropriate resolution in accordance with this policy and applicable law.
How to Request a Return
Before sending an item back, please contact us at:
Please provide:
- Your order number;
- The name of the item you wish to return;
- The reason for the return;
- A brief description of the issue, if applicable; and
- Photos or videos when reasonably necessary to review a damaged, defective, incorrect, or quality-related item.
For ordinary change-of-mind returns, photos are generally not required unless reasonably necessary to determine the condition of the product.
We generally aim to respond to return requests within 3 business days.
Once your return request has been reviewed, we will provide:
- Applicable return instructions;
- The correct return address; and
- Any other information reasonably necessary to process your return.
Do not send a returned product to an address unless it has been provided or confirmed by our customer service team for that return.
Our administrative or business mailing address is not necessarily our product return facility.
Return Shipping Costs
Change-of-Mind Returns
If you are returning an eligible product because:
- You changed your mind;
- You selected the wrong size;
- You selected the wrong color;
- You ordered the wrong item; or
- You otherwise no longer wish to keep the product,
the customer is generally responsible for return shipping costs.
Original shipping charges may not be refundable for change-of-mind returns unless otherwise stated or required by applicable law.
Please review the applicable return instructions before shipping your item.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Incomplete; or
- Materially different from the item you ordered,
please contact us before returning it.
After reviewing the issue, we will provide appropriate instructions.
Where a return is required because of an error attributable to Nanalinen or a qualifying product issue, you will not be required to bear return shipping costs where our policy or applicable law requires otherwise.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, contact:
Please include:
- Your order number;
- A clear description of the problem; and
- Photos or videos showing the issue when reasonably necessary.
Please retain the item and relevant packaging while your request is being reviewed.
Depending on the circumstances, available resolutions may include:
- Replacement;
- Exchange;
- Refund;
- Partial refund; or
- Another appropriate remedy.
The appropriate resolution will depend on factors such as:
- The nature of the issue;
- Product availability;
- The information provided;
- The circumstances of the order; and
- Applicable law.
Exchanges
Nanalinen may offer exchanges for eligible items.
To request an exchange, contact:
If you are requesting an exchange because of a personal preference, such as:
- Changing size;
- Changing color; or
- Changing an option originally selected,
additional shipping charges may apply.
If an exchange is required because the product you received is:
- Incorrect;
- Damaged;
- Defective; or
- Materially different from your order,
please contact us so we can review the circumstances and provide appropriate instructions.
After receiving and reviewing an eligible returned item, we generally aim to process an approved exchange within 5 business days.
Shipping times for the replacement item will follow our:
Shipping Policy
Product exchanges are subject to availability.
If the requested replacement is unavailable, another available resolution may be offered.
Refunds
Once an eligible returned item is received, we may inspect it to confirm that it meets the applicable return requirements.
We generally aim to review and process an approved refund within 5 business days after receiving the returned item.
If your refund is approved, it will generally be issued to the original payment method used for the order, unless another method is required by law or agreed upon.
Depending on your payment method, refunds may be processed through providers including:
- PayPal;
- Klarna;
- Credit or debit card providers;
- Apple Pay;
- Google Pay; or
- Other payment services available at checkout.
Once we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
The time required depends on your financial institution and is generally outside Nanalinen's direct control.
Where applicable law requires a refund to be issued within a different timeframe, we will follow the applicable legal requirement.
Original Shipping Charges
For standard change-of-mind returns, original shipping charges are generally not refundable, unless otherwise stated or required by applicable law.
If a refund relates to:
- An item we failed to ship;
- An incorrect item;
- A qualifying defective or damaged product; or
- Another circumstance where applicable law requires reimbursement,
the treatment of shipping charges will be determined according to the circumstances and applicable requirements.
Refund Not Received
If we have confirmed that your refund was issued but you have not yet received it:
- Check your bank account or payment account again.
- Review any notifications from your payment provider.
- Contact your bank, card issuer, or payment provider.
- Allow any standard processing time communicated by your financial institution.
- If the issue remains unresolved, contact us at:
We will help verify the status of the refund on our side.
Orders That Cannot Be Shipped
If we are unable to ship your order within the timeframe communicated to you, we will provide notice as required by applicable law.
Where required, you may be given the option to:
- Accept a revised shipping timeframe; or
- Cancel the affected order for a refund.
If an order cannot be fulfilled and is canceled, any applicable payment collected for the canceled merchandise will be refunded in accordance with applicable law.
Please review our Shipping Policy for additional information.
Refused or Unclaimed Packages
Simply refusing delivery or failing to collect a package does not automatically complete a return request.
If you wish to return an item, we recommend contacting us first:
This helps ensure that:
- The return is sent to the correct facility;
- Your return can be properly identified;
- Applicable return instructions are followed; and
- Unnecessary delays are avoided.
Packages returned because of:
- An incorrect address provided by the customer;
- Refusal of delivery;
- Failure to collect a package; or
- Other customer-controlled circumstances
will be reviewed on a case-by-case basis.
Additional shipping charges may apply where appropriate and permitted by law.
Return Address
The administrative, mailing, or business address published by Nanalinen is not automatically our product return address.
Before sending a return, please contact customer service to obtain:
- The correct return address;
- Applicable return instructions; and
- Any information needed to identify and process your return.
Please do not send returned products to an address that has not been provided or confirmed for your return.
Returns sent to an incorrect location may experience additional processing delays.
Return Shipping Recommendations
When you are responsible for arranging your own return shipment, we recommend:
- Using a trackable shipping method;
- Keeping your tracking number;
- Keeping your shipping receipt; and
- Retaining proof of shipment until your return and refund are fully completed.
Nanalinen is not responsible for a return shipment that cannot be verified as delivered to the designated return location, except where applicable law provides otherwise.
Sale and Promotional Items
Unless a promotion states otherwise, eligible sale or promotional items may be subject to the same general return requirements described in this policy.
Any different return conditions applying to:
- Clearance merchandise;
- Final-sale items;
- Special promotions; or
- Specific product categories
will be disclosed before purchase where applicable.
Such restrictions will not limit rights that cannot legally be waived under applicable law.
State Consumer Rights
Consumer protection and return requirements may vary by state.
Nothing in this Return & Refund Policy is intended to waive or limit any non-waivable rights you may have under applicable federal or state law.
For example, certain states may impose specific requirements concerning:
- Disclosure of return policies;
- Defective merchandise;
- Warranties;
- Refund practices; or
- Consumer remedies.
Where state law provides greater protection than this policy, applicable law will control.
Credit Card Disputes
If you believe there is a billing error involving a credit card transaction, you may also have rights through your credit card issuer under applicable federal law.
Examples may include circumstances involving:
- Merchandise you did not receive;
- Incorrect charges;
- Duplicate charges; or
- Certain transactions involving incorrect or defective merchandise.
We encourage customers to contact us first when possible so that we can attempt to resolve the issue promptly.
Nothing in this policy limits any rights you may have to contact your bank, card issuer, or payment provider.
Important Return Information
Before returning an item:
- Confirm that your return request falls within the applicable return period.
- Contact customer service for the correct return instructions.
- Do not automatically send products to our administrative business address.
- Keep your proof of shipment.
- Use tracking when arranging your own return shipment.
- Retain the item and packaging when reporting damage or defects.
- Review this Return & Refund Policy before sending your package.
Summary of Our 30-Day Return Policy
For eligible items:
- Return requests may generally be made within 30 days after delivery.
- Items should generally be unused, unworn, unwashed, and in original condition.
- Proof of purchase or an order number is required.
- Customers generally pay return shipping for change-of-mind returns.
- Damaged, defective, or incorrect products are reviewed separately.
- Approved refunds are generally processed within 5 business days after we receive and review the returned item.
- Refunds are generally issued to the original payment method.
- Additional processing time may be required by your bank or payment provider.
- Additional rights may apply under federal or state law.
Contact Us
For questions regarding:
- Returns;
- Refunds;
- Exchanges;
- Order cancellations;
- Damaged items;
- Defective items;
- Incorrect products; or
- An existing return request,
please contact:
Nanalinen
Customer Service Email:
service@nanalinen.com
Please include your order number whenever possible so that we can assist you more efficiently.
— Nanalinen Customer Support Team