Order & Delivery Support

Find answers to common questions about shopping, sizing, orders, shipping, and tracking.

1. Shopping & Payment

What payment methods do you accept? Is my payment secure?

Nanalinen accepts the payment methods displayed at checkout, including major credit and debit cards and other available payment options.

Payments are processed through third-party payment providers. Nanalinen generally does not receive or store your complete card number or CVV/CVC security code.

The payment methods available for your specific order will be displayed at checkout.

What currency will I be charged in?

Prices on the Nanalinen U.S. store are displayed and charged in:

U.S. Dollars ($ / USD)

If your card or payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge a foreign transaction or currency conversion fee.

Any such fees are determined by your bank or payment provider and are not controlled by Nanalinen.

What should I do if my payment fails?

Please check that your:

  • Card number;

  • Expiration date;

  • Security code;

  • Billing information; and

  • Available balance or credit

are correct.

Your bank or payment provider may also require additional verification before approving the transaction.

If the payment still does not go through, try another available payment method or contact your bank or payment provider.

Need more help? Contact us at service@nanalinen.com.

How do I use a discount code?

Enter your discount code in the designated field at checkout and click Apply.

Before completing your order, make sure the discount has been applied to your order total.

If the code does not work, please check whether:

  • The code has expired;

  • A minimum purchase amount is required;

  • The products in your cart are eligible;

  • The code has already been used;

  • The code has reached its usage limit; or

  • The promotion cannot be combined with another offer.

If you still need assistance, email service@nanalinen.com with your order details or a screenshot of your cart.

Can I order different colors, sizes, or styles together?

Yes.

Simply select the color, size, or style you want for each item and add each selection to your cart separately.

Before completing your order, we recommend reviewing the selected:

  • Product;

  • Style;

  • Size;

  • Color; and

  • Quantity

carefully.

2. Product & Sizing

Are Nanalinen sizes true to size?

Sizing may vary slightly depending on the design, fit, fabric, and construction of each item.

Instead of relying only on your usual S/M/L size, we recommend checking the size chart on each product page before ordering.

Small measurement differences may occur because of the measuring and manufacturing process.

How do I choose the right size?

For the best fit, measure your:

  • Bust or chest;

  • Waist;

  • Hips; and

  • Shoulders, when applicable.

Compare your measurements with the size chart shown on the individual product page.

If you are still unsure, email service@nanalinen.com with:

  • Your usual size;

  • Your relevant body measurements; and

  • The product you are interested in.

Our customer service team will be happy to help you review the available sizing information.

Why does the same size fit differently between products?

Different designs may use different:

  • Fits;

  • Fabrics;

  • Cuts;

  • Construction methods; and

  • Levels of stretch.

For example, a relaxed-fit style may feel roomier than a regular or slim-fit style in the same labeled size.

Please check both the fit description and size chart on the individual product page before ordering.

Where can I find material information?

Material and fabric information can be found on the individual product page when available.

Because materials may vary between products and styles, please refer to the information provided for the specific item you are viewing.

If you need more details, email the product link or a screenshot to service@nanalinen.com.

Will the actual color look exactly like the photos?

We make reasonable efforts to present product colors as accurately as possible.

However, slight differences may occur because of:

  • Lighting;

  • Photography;

  • Screen settings;

  • Device displays; or

  • Production variations.

If you believe the item you received is materially different from the product shown or described, please contact service@nanalinen.com with your order number and clear photos.

Can printed designs vary slightly?

Slight variations in print placement or details may occur depending on:

  • The fabric;

  • Garment construction; and

  • Printing process.

These small differences may occur from one item to another.

If your item has an obvious printing issue, such as:

  • A missing section;

  • Major misalignment;

  • Peeling; or

  • Another visible defect,

please contact service@nanalinen.com with your order number and clear photos.

3. Order & Changes

I didn’t receive my order confirmation email. What should I do?

Please check your:

  • Spam

  • Junk

  • Promotions

folders first.

Also make sure the email address entered during checkout is correct.

If you still cannot find your confirmation email, contact service@nanalinen.com with your name and available order information, and our team will help review your order status.

My order confirmation email is in another language. Does this affect my order?

No.

The language shown in your confirmation email does not affect your order status.

If you have any questions about the information in your confirmation email, contact service@nanalinen.com with your order number.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact service@nanalinen.com as soon as possible.

Please include:

  • Your order number; and

  • The change you would like to request.

We will make reasonable efforts to assist you.

However, once your order has entered:

  • Processing;

  • Packing;

  • Fulfillment; or

  • Shipping,

changes or cancellations may no longer be possible.

If your order has already shipped, our Return & Refund Policy will generally apply.

4. Shipping & Tracking

Where does my order ship from?

Nanalinen works with different fulfillment centers and logistics partners depending on:

  • Product availability;

  • Inventory location; and

  • Your delivery destination.

For this reason, the shipping origin may vary between orders.

Some orders may also be shipped in more than one package.

Does Nanalinen ship outside the United States?

International shipping availability varies by destination.

The countries and regions currently available for delivery will be shown during checkout.

If your destination is not available during checkout, we may not currently offer shipping to that location.

How long does shipping take?

Orders are generally processed within:

3–7 business days

After shipment, estimated delivery generally takes:

14–20 business days

Processing time and delivery time are calculated separately.

Actual delivery times may vary depending on:

  • Your destination;

  • The shipping carrier;

  • Weather conditions;

  • Holidays;

  • Customs procedures, where applicable;

  • Logistics disruptions; or

  • Other circumstances outside our reasonable control.

Once your order has shipped, you will receive tracking information when available.

If your order is significantly delayed, contact service@nanalinen.com with your order number.

How can I track my order?

Once your order has shipped, we will send tracking information to the email address associated with your order when tracking is available.

You can use the tracking number to follow your package through:

  • The Track Order page on Nanalinen; or

  • The applicable carrier’s tracking service.

Please note that tracking information may take several hours or business days to update after the package first enters the carrier’s system.

I haven’t received a shipping email or tracking number. What should I do?

Please check your:

  • Spam

  • Junk

  • Promotions

folders first.

Tracking information is generally provided after your order has been dispatched.

If your order has already shipped but you still have not received tracking information, contact service@nanalinen.com with your order number.

Why hasn’t my tracking information updated?

Tracking information may not update at every stage of the journey.

This can happen while a package is:

  • Moving between logistics facilities;

  • Transferred between carriers;

  • Traveling internationally; or

  • Waiting for the next carrier scan.

In some cases, the local carrier may also display tracking updates in another language.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

If your tracking has not updated for an extended period or you are unsure what the status means, send your tracking number or a screenshot to service@nanalinen.com and our team will help review it.

Why did my order arrive in more than one package?

Items from the same order may sometimes be shipped separately depending on:

  • Inventory location;

  • Product availability;

  • Processing time; or

  • Logistics arrangements.

If this happens, you may receive:

  • More than one package;

  • More than one shipping confirmation; and

  • More than one tracking number.

One package arriving before another does not necessarily mean that an item is missing.

Please review all available tracking information before contacting customer service.

Tracking says “Delivered,” but I can’t find my package. What should I do?

First, please check:

  • Your entrance or doorstep;

  • Your mailbox;

  • Your parcel locker;

  • Reception or front desk;

  • Property management or mailroom;

  • Other members of your household;

  • Nearby secure delivery areas; and

  • Neighbors who may have accepted the package.

You may also wish to contact the carrier for additional delivery details.

If you still cannot locate your package, contact service@nanalinen.com with:

  • Your order number; and

  • Your tracking number.

Our customer service team will help review the situation.

Still Need Help?

We’re here to help.

If your question is not covered above, please contact the Nanalinen Customer Service Team.

Email:
service@nanalinen.com

For questions about an existing order, please include your order number whenever possible so we can assist you more efficiently.

— Nanalinen Customer Service Team